LAST UPDATE: June 2nd, 2020 10:46am EST
IS IT SAFE TO SHOP FROM YOUR SITE?
We are fulfilling and dispatching orders as normal. Nothing is more important to us than the health and safety of everyone in the EXO community - our customers, our team and our partners. We constantly make sure that all appropriate health and hygiene standards are adhered to. This is our top priority and we will be closely monitoring this situation for any updates to maintain appropriate policies. There is currently no order fulfilment delays.
WHAT ABOUT THE DELIVERY OF MY PURCHASE, ANY DELAYS?
Most deliveries are only expected to be delayed a couple days. There might be longer delays for some countries due to the global pandemic which affected even the international shipping network as cargo space in planes are very limited.
Your package might lay at the airport, waiting for a plane, for some international locations. We appreciate your understanding in these challenging times, as delays are out of our control. Rest assured that the shipping companies are doing their very best to get your order to you ASAP, so kindly wait for your parcel to arrive. You can still track your order all the way until it reaches you.
AU & NZ UPDATE:
CA & US UPDATE:
We have implemented the following:
- Our warehouses and factories have screen systems in place to ensure employees are taking appropriate measures to maintain their health and safety.
FEDEX/DHL/USPS/POSTNORD/DPD SHIPPING PARTNERS
Our logistics team are working closely with all our shipping partners, ensuring us that we're well informed in case of delays. Our partners are constantly monitoring the situation closely, and will continue to do so. This page will be updated with the most recent info accordingly. USPS, UPS and Correos Spain are subject to extra delays at the moment which means if your ordered from the US or Spain you should expect delays.