Product Warranties


 All EXOTech Drones come with our FREE Standard Product Warranty - additional Replacement Guarantee warranties can be added to orders.

In order to initiate a warranty claim, email info@exodrones.com with the subject "Standard Warranty Claim' or 'Damage Protection Claim', and we will have a representative get back to you immediately.


Buy a Replacement Guarantee

 

  OUR POLICIES READ AS FOLLOW - 

REPLACEMENT GUARANTEE: In the case of any accidental, unintended, or negligent damage to the structure or technological vitals of your quadcopter, EXOTech warrants this product to be replaced in its entirety, including any flying accessories such as the controller or propellers, one time during the duration of your damage warranty. Any piece that is returned in some form with proof of purchase can be replaced, and you are able to warrant different pieces of the product at separate times. 

STANDARD ONE YEAR MANUFACTURER WARRANTY: The manufacturer warrants this product of any defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt. UPHOLSTERY PRODUCT WARRANTIES:  The manufacturer warrants the reclining mechanism, wooden frame parts and spring systems against manufacturing and material defects for ONE year.  Cushioning/Filling Material – The manufacturer warrants against defective parts on seat cushion foams and filling materials for one year.  All foam and filling composites naturally soften with use. This softening does not constitute a defect under the warranty. WARRANTY LIMITATIONS This warranty does not include:  Any condition resulting from other than ordinary use for which the product was not intended, such as use in rental or contract trade or commercial use  Any condition resulting from incorrect or inadequate maintenance or care  Damage resulting from misuse, abuse, negligence, accidents or shipping damage; Dissatisfaction due to buyer’s remorse; Normal wear and tear; Damages incurred during transportation;  Damages incurred during assembly or maintenance; Any used, previously displayed items. EXOTech makes no express warranty or condition whether written or oral and EXOTech expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, EXOTech disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such sates or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser. For consumer transaction, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser. All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to contact the manufacturer regarding any warranty return or replacement. We will not handle claims from the consumer directly. Please retain invoices for a minimum of one year for warranty purposes. CLAIM PROCEDURES:  Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received  Any claim for defective merchandise returns must be packed in original packaging  We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field  Pictures are required to claim defective merchandise, along with a copy of the original invoice  If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

Any questions? Reach out and we will get back to you immediatly!