Help Center

CONTACT US

To reach out to our customer support team, please email us at support@exodrones.com.

Policies

Returns Policy

  1. Eligibility and Conditions

    1. Returns allowed?: Yes

    2. The following conditions apply to the Return policy:

      1. Additional Conditions. To be eligible for a return, the product must meet one of the following conditions

        • The product has a manufacturing defect

        •  The customer received an incorrect product

        • The customer received a damaged item

         

      2. Requirements. The following will be required to process a return request:

        • Proof of damage/defect is submitted

        • All original drones, accessories, attachments, and packaging must be included in the return package. 

         

      3. Exclusions. Returns will not be provided under the following circumstances

        • Customer preference is the driver of the return. 

        • The request is made beyond 15 calendar days of receiving the product.

        • The product has been damaged through use by the customer

        • The product does not have all original drones, accessories, attachments, and packaging included.

        • The product has been modified or tampered with.

        • The product has been damaged by external factors, such as fire, floods, high winds, or lightning strikes.

        • The request does not include legal proof of purchase, receipt, or invoice.

        • The product is a gift card or a final sale.

        • Other circumstances stated in this policy.

        • For returns on items purchased during a promotion, specifically promotions including “buy one, get one drone free”, single-item returns will not be permitted, the return must be on all items purchased with the promotion.

         

  2. Returns Window

    1. Window length: 15 days

    2. Window start date: The return window starts as of the date the order is marked as delivered by the carrier

  3. Return Shipping Fees

    1. Return shipping label cost responsibility party: EXO Drones

  4. Refund Initiation: Once the returned item(s) are received and inspected by our team, we will initiate the refund transaction.

  5. Holding Customer Funds: 

    1. Customer funds will be held temporarily until we can confirm the receipt of the returned items and verify that they meet the refund eligibility criteria.  Holding customer funds helps us prevent fraudulent or unauthorized returns and ensures a fair and secure return process

  6. Terms:

    1.  Please note that this return processing policy may be subject to change at the discretion of EXO Drones. Any updates or modifications to this policy will be communicated to customers through appropriate channels. By continuing with a purchase from EXO Drones, you acknowledge and agree to abide by the terms and conditions outlined in this return processing policy.

  7. Return Processing: 

    1. To submit a Return request, if you haven’t yet done so, please provide your order ID and shipping address to our returns portal

Cancellations and Order Modifications Policy

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for return, exchange, or store credit. Please refer to those policies for more details.

Our cancellation and order modification policy does not apply to requests that occur outside of business hours. 

Incomplete Orders / Missing Items Policy

  1. EXO Drones will process a replacement for orders that arrive with items or components missing. 

  2. Incomplete or Missing Item Claim Window

    1. Window length: 10 days

    2. Window start date:

      1.  For Missing Items, the claim window starts as of the date the order was marked as delivered.

  3. Conditions

    1. The following additional conditions apply to items lost or damaged in transit:

      1. Proof of purchase is required to submit a claim

      2. Photo and or video evidence may be required to submit a claim.

  4. Replacement of Missing Items Process: 

    1. Issuance of replacement orders will be held until EXO Drones is able to confirm that the order was sent out with missing items or components.

  5. This policy does not extend to items lost or damaged during transit. Package / Shipping protection is offered via Onward. Please see our Third Party Shipping Insurance Policy for more information. 

Chargebacks Policy

At EXO Drones, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to the following provisions:

  1. Contact Customer Support First:

    1. If you encounter any issues with your purchase, we strongly encourage you to contact our customer support team first.

    2. Our customer support representatives are dedicated to resolving any concerns or disputes in a timely and efficient manner.

    3. We believe that open communication and collaboration can often lead to a satisfactory resolution without the need for a chargeback.

  1. Chargeback Fees:

    1. In the event that a chargeback is initiated without prior contact with our customer support team or is deemed to be frivolous or fraudulent, we reserve the right to charge a chargeback fee to cover administrative and processing costs.

    2. The chargeback fee amount will be communicated to you before it is charged, and it will be deducted from any refund amount, if applicable.

  1. Chargeback Validity:

    1.  A chargeback is an option provided by your financial institution to dispute a transaction and request a refund.

    2. It is important to note that initiating a chargeback without prior contact with our customer support may lead to delays in resolving your issue and can negatively impact our ability to provide quality service.

  1. Chargeback Investigation:

    1. Upon receiving a chargeback notification, we will be notified by our payment processor or financial institution.

    2. We will conduct a thorough investigation into the transaction, including reviewing order details, communication history, and any supporting documentation provided by both parties.

    3. As we are beholden to timelines provided by issuing banks, the investigation process may take up to several weeks. We appreciate your patience during this time.

  1. Resolution and Refunds:

    1. If the chargeback is deemed valid and supported by sufficient evidence, we will comply with the decision made by the financial institution.

    2. If the chargeback is resolved in our favor, any refund issued by us will be reversed, and the original transaction will be reinstated.

Onward VIP Protection+ 

EXO Drones has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 30 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 30 day satisfaction guarantee where if you experience product quality issues, Onward will work with you to make it right or refund your purchase. As an additional benefit, you’ll receive 10% of your purchase as CashBack for your next order with us.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or have product quality issues with their purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

How Much Time Do I Have To File A Claim?

You’ll have 30 days from the order date to file a claim.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

How does Onward’s CashBack feature work?

One of the benefits of adding Onward to your order is their CashBack feature. When you add Onward to your next order, you’ll receive 10% of that order as CashBack to use on a future purchase with us. After you place your order, Onward will email your CashBack balance and a code you can use to redeem your CashBack on your next purchase. As you place further orders that include Onward, your CashBack balance will increase and as you redeem your CashBack, your balance will decrease.

How does Onward’s Satisfaction Guarantee work?

Onward’s satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.If you experience any of these issues within the coverage period, you can file a claim with Onward. Onward may first attempt to repair the product at their expense before either replacing the product or issuing a refund. 

Exchanges and Store Credit PolicyUpdated 10 months ago 

  1. Eligibility and Conditions

    1. Exchanges allowed?: Yes

    2. Store Credit offered?:  Yes

    3. The following conditions apply to the Exchanges and Store Credit policy:

      1. Requirements. The following will be required to process a request for exchanges or store credit

        • Proof of damage/defect is submitted

        • All original drones, accessories, attachments, and packaging must be included in the return package. 

  • Exclusions. Exchanges and Store Credit will not be provided under the following circumstances

    • Customer preference is the driver of the return. 

    • The request is made beyond 15 calendar days of receiving the product.

    • The product has been damaged through use by the customer

    • The product does not have all original drones, accessories, attachments, and packaging included.

    • The product has been modified or tampered with.

    • The product has been damaged by external factors, such as fire, floods, high winds, or lightning strikes.

    • The request does not include legal proof of purchase, receipt, or invoice.

    • The product is a gift card or a final sale.

    • Other circumstances stated in this policy.

    • For returns on items purchased during a promotion, specifically promotions including “buy one, get one drone free”, single-item returns will not be permitted, the return must be on all items purchased with the promotion.

  • Additional Conditions. To be eligible for exchanges or store credit, the product must meet one of the following conditions

    • The product has a manufacturing defect

    • The customer received an incorrect product

    • The customer received a damaged item

  1. Exchange and Store Credit Window

    1. Window length: 15 days

    2. Window start date: The exchange and store credit window starts as of the date the order is marked as delivered by the carrier

  2. Return Shipping Fees

    1. Return shipping label cost responsibility party: EXO Drones

  3. Exchange and Store Credit Initiation: 

    1. Once the returned item(s) are received and inspected by our team, we will initiate the Exchange or Store Credit process.

  4. Holding Customer Funds: 

    1. Customer funds will be held temporarily until we can confirm the receipt of the returned items and verify that they meet the exchange and store credit eligibility criteria.  Holding customer funds helps us prevent fraudulent or unauthorized returns and ensures a fair and secure exchange and store credit process.”

  5. Terms: 

    1. Please note that this Exchange and Store Credit processing policy may be subject to change at the discretion of EXO Drones. Any updates or modifications to this policy will be communicated to customers through appropriate channels. By continuing with a purchase from EXO Drones, you acknowledge and agree to abide by the terms and conditions outlined in this exchange and store credit processing policy.

  6. Exchange and Store Credit Processing: 

    1. To submit an exchange or store credit request, if you haven’t yet done so, please provide your order ID and shipping address to our returns portal

  7. Refund Processing: 

    1. Due to a surge in order volume and our commitment to a meticulous inspection process to guarantee product quality, the processing time for your refund/exchange may extend up to 3 weeks. We appreciate your understanding and patience during this period.

Warranty Policy

  1. Warranty Coverage Period

    1. Window length: 6 months

    2. Window start date: The warranty period commences as of the date of the order invoice. 

  2. Coverage Details

    1. The manufacturer warrants this product of any defects in workmanship and materials, under normal residential use and conditions. 

    2. Any damages occurring to your item as a result of malfunction will be replaced by the manufacturer.

  3. Conditions:

    1. The following additional conditions apply to the Warranty policy

      1. EXO Drones is entitled to investigate the causes of any claimed malfunctions and will grant a replacement at our sole discretion. Items found to be damaged at the fault of the user will not be covered by this warranty.

      2. Proof of purchase must be provided at the time of warranty claim submission.

      3. Warranty coverage may only be offered when the pilot follows local government regulations for unmanned aircraft.

  4. Limitations: 

    1. This warranty does not include: any condition resulting from other than ordinary use for which the product was not intended, such as use in rental or contract trade or commercial use; any condition resulting from incorrect or inadequate maintenance or care, damage resulting from misuse, abuse, negligence, accidents, or shipping damage; dissatisfaction due to buyer’s remorse; normal wear and tear; any used, previously displayed items.

  5. Warranty Return Shipping Fees

    1. Return shipping label cost responsibility party: EXO Drones

  6. Warranty Replacement Initiation:

    1. Once the returned item(s) are received and inspected by our team, we will initiate the Warranty Replacement process.

  7. Warranty Terms

    1. EXO Drones makes no express warranty or condition whether written or oral and EXO Drones expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, EXO Drones disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above.

  1. For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this product to the Purchaser. All returns, refunds, and warranty claims must be filed by the consumer directly to EXO Drones, who in turn is to contact the manufacturer regarding any warranty return or replacement. Please retain invoices for a minimum of one year for warranty purposes.

Shipping Policy

  1. Eligible Destinations:

    1.  EXO Drones offers shipping to the contiguous 48 states, Washington D.C., and Canada.

      1. Orders to non-contiguous states may incur a shipping fee.

  2. Order Fulfillment:

    1. Unless otherwise indicated on the product page,for in-stock orders we allot our fulfillment team up to 2 business days to pick, pack, and ship orders.

  3. Shipping timing:

    1. Shipping options and associated costs are presented during order checkout.

  4. Exclusions:

    1. We recently started shipping to Canada. All fees for international orders (i.e. shipping, duties, and taxes) will be shared and collected when you checkout on our store. No additional fees will need to be collected when the item is delivered.

  5. Order Tracking:

    1. Orders may be tracked at this link using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page.

  6. Shipping Updates:

    1. Fulfillment and shipping updates will be sent to the email address you used to place your order as the order is processed.

Product Insurance Policy

EXO Care products offer the purchaser protection in the form of a highly discounted replacement for your product in the event of accidental loss or damage during use. Pricing and details for EXO Care can be found on the checkout page. 

  1. Term Length: 1 year

  2. Conditions and Limitations:

    1. The following conditions apply to EXO Care products

      1. Limit 1 use per purchase

      2. Must be purchased in association with an insurable product

      3. Insurance product sales are eligible for refund for 15 days after your drone is delivered. 

      4. Must be purchased at most two days after the delivery date of the drone it is providing product insurance for. 

  1. Replacement of Damaged Items Process: 

    1. Issuance of replacement orders may be held temporarily until we can confirm the receipt of the returned damaged items and verify that they meet the damaged eligibility criteria.  Holding customer replacement orders helps us prevent fraudulent or unauthorized replacements and ensures a fair and secure replacement process.

To file a claim, please submit a form via https://exodrones.com/pages/use-exo-care 

Discounts Policy

At EXO Drones, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:

Promotional Discounts:

We frequently run promotional campaigns and offer discounts on selected products or categories. These discounts may be communicated through our website, email newsletters, social media channels, or other marketing channels. Promotional discounts may be percentage-based (e.g., 20% off) fixed amount-based (e.g., $10 off), or presented as offers for gifts with purchase.

Seasonal Sales:

During special occasions and festive seasons, we may hold seasonal sales events. These events feature attractive discounts and special offers on a wide range of products. Keep an eye out for our announcements to take advantage of these limited-time opportunities. 

Volume Discounts:

For bulk purchases or orders exceeding a certain quantity, we offer volume discounts. These discounts are designed to provide cost savings for businesses, organizations, or individuals making large purchases. Please contact our customer support team for more information on volume discounts.

Special Offers:

Periodically, we may introduce special offers in collaboration with our partners or as part of strategic initiatives. These offers could include bundle deals, buy-one-get-one-free promotions, or special discounts on specific products. Stay tuned for these exciting opportunities!

Coupon Codes:

Coupon codes are periodically issued by EXO Drones. These codes can be applied during the checkout process to avail additional discounts on eligible products or orders. Coupon codes may be distributed through various marketing channels or as part of exclusive promotions.

Terms and Conditions:

  • Discounts cannot be combined unless explicitly stated.
  • We do not accept requests to retroactively apply discounts to purchases outside of the offering period.
  • Discounted prices apply only to eligible products during the specified promotion period.
  • Discounts do not apply to taxes, shipping fees, or any additional charges unless stated otherwise.
  • We reserve the right to modify or cancel any discount, promotion, or policy at our discretion.
  • In case of suspected misuse or fraudulent activity, we reserve the right to refuse or cancel discounts.
  • The discount policy is subject to change without prior notice. The updated policy will be reflected on our website.

Get started with your new Drone

How to set up my Ranger PLUS

Videos

Manuals (PDF)

App

How to set up Mini

User Manual PDF: https://bit.ly/MiniUserManual

Quickstart Guide PDF: https://bit.ly/MiniQuickstart

Quickstart Video: https://bit.ly/EXOMiniQuickstart

Controls/Features Video: https://bit.ly/Blackhawk2Walkthrough

How to set up BlackHawk 2

User Manual PDF: https://bit.ly/BH2UserManual

Quickstart Guide PDF: https://bit.ly/BH2Quickstart

Quickstart Video: https://bit.ly/Blackhawk2SeriesQuickstart

Controls/Features Video: https://bit.ly/Blackhawk2Walkthrough

How do I register my drone?

Register your drone with the Federal Aviation Administration (FAA) at the link below: 

https://www.faa.gov/uas/getting_started/register_drone 

Once you register your drone, you will receive an FAA registration certificate. You must have your registration certificate (either a paper copy or a digital copy) in your possession when you fly. 

How to set up Cinemaster 2

Cinemaster 2 Quickstart Video: https://bit.ly/Cinemaster2Quickstart

Cinemaster 2 Controls/Features Video: https://bit.ly/Cinemaster2Walkthrough 

Cinemaster 2 Quickstart PDF: https://bit.ly/Cinemaster2QuickstartGuide

Cinemaster 2 Full User Manual PDF: https://bit.ly/Cine2UserManual

How to set up Mini Pro

User Manual PDF: https://bit.ly/MiniProUserManual

Quickstart Guide PDF: https://bit.ly/MiniProQuickstart

Quickstart Video: https://bit.ly/EXOMiniQuickstart

Controls/Features Video: https://bit.ly/Blackhawk2Walkthrough

How to set up BlackHawk 2 Pro

User Manual PDF: https://bit.ly/BH2ProUserManual

Quickstart Guide PDF: https://bit.ly/BH2ProQuickstart

Quickstart Video: https://bit.ly/Blackhawk2SeriesQuickstart

Controls/Features Video: https://bit.ly/Blackhawk2Walkthrough

How can I fly my drone legally and what is the difference between flying recreationally and commercially?

Before you fly your drone, you need to know which regulations apply to your flight. 

The default regulation for drones weighing under 55 pounds is Part 107. Almost all non-recreational drone flying is regulated by Part 107. 

Flying recreationally means only for personal use, please follow the steps below: 

  1. Register with the FAA - Here
  2. Download the B4UFLY app - Recreational users who only fly their drone for fun, now have an improved app – B4UFLY – to help show where they can and cannot fly with interactive maps.

General Questions

Where Will The Pro Explained Instruction Videos Be Sent?

The instructional videos will be sent to the email used at purchase. Please make sure the email address you use at purchase is where you would like to receive the instructional content.

Do I Need Permission to Fly This Drone Recreationally?

While you do not need a special license, you do need to register the drone with the FAA (in the United States). You can register here. Please also make sure you are in an allowable airspace when flying.

What App Do These Drones Run Off Of?

All apps are available on Apple or Google Play!

  • X7 Ranger - 'Fly Ranger' (‘Fly EXO’ app for the first X7 Ranger gen)
  • X7 Ranger PLUS - 'Fly Ranger'
  • Cinemaster - M RC Pro/’Cinemaster 2
  • Cinemaster 2 - 'M RC Pro' /Cinemaster2
  • Blackhawk, Blackhawk 2 Series, and Mini-Series - 'EXO Pro'
  • Scout - 'Fly Scout'
  • Recon - ‘Fly Recon’

How Do I Update Firmware?

All updates for the drone will be done through their respective apps, make sure to keep it up to date. 

How Do I Get My Videos Onto The Computer?

Simply plug in the MicroSD into the computer like a flash drive. Or, export it from your phone to the computer (lower resolution than an SD card). We strongly recommend using the SD card to transfer footage from the drone to your computer.

Please note that Mini Pros have internal storage, won’t take MicroSD cards

How Many Videos Can This Drone Take?

It can store as much as you'd like on your phone, and full storage depends on the size of your MicroSD card. We always recommend filming/shooting to a MicroSD for the best capture resolution. Computers are best for long term storage and management of your video.

More Things To Know

-WATCH THE DRONE U VIDEOS! (And instructions) No matter your skill level, Chuck has a unique take on drone shooting.

-NEVER fly your quadcopter out of sight. Quadcopter transmissions are not designed to be sent through walls, landscape barriers, or anything of that sort.

-The marketing and promotional video was done by professional filmers and editors. It does not necessarily reflect your video potential immediately after purchase - However, we have many tools to get you there! In order to get the same bright color out of every shot, you should edit your videos - either in our app or using a different software - computers do it best. New pilots are encouraged to use our smart flight modes such as Follow Me, Point of Interest, etc... in order to get professional video out of his/her new quadcopter.

-If you are going to set an auto fly mode such as dronie, or point of interest circle - make sure there is nothing in the way of the future track. If you set the quadcopter to circle you and it's an unflyable zone behind you - it will continue on route.

-As an unmanned aerial-craft pilot, you must abide by proper airspace laws in order to fly your drone. Why is this important? If you are shooting at an outdoor destination, park, etc.. helicopters, and even low dust planes sometimes fly in unexpectedly responding to a call in the area. When you take off your drone, our technology will warn you automatically if you are in an FAA regulated zone. If you are not specially permitted and logged, you SHOULD NOT fly in these marked zones. There are also other regulations, like national parks, or crowds. To learn more about this, or register a drone formally, read at https://www.faadrone.org/ .

Where Do I Go For Tech Support?

Click the widget in the bottom left corner of your screen to chat with one of our dedicated technical professionals.

What Happens If The Drones Runs Out Of Battery Mid Air?

If the drone runs out of battery mid-air, it will initiate the landing procedure at a descent of ~1m/s. During that time, you will still have X-axis control and can attempt to bring it back to you during the time it takes to land. We encourage you not to fly your drone after the low battery warning is signaled. If you are concerned about making a mistake we encourage you to purchase EXO Care insurance!

Can You Fly The Drone Without Wi-Fi?

Yes, the connection between your remote control, drone, and phone all run off their own signal (for all drones).

Will I Receive Everything I Need To Fly Out Of The Box?

Yes! Everything you need to fly and film. Note - you are encouraged to charge it up fully before taking off.

How Do I Properly Mount The Propellers Onto The Motors?

To attach, push the rod of the leg into the propeller’s holes and twist to the right. Keep it pushed until fully twisted. After releasing, to test, pull up on the propeller after attachment, it should not move vertically at all. It’s extremely important that you double check they are fastened properly before take off.

How Do I Get My Drone To Connect?

The connection process is detailed in the step by step instruction videos you will receive post-purchase. Additionally, our user manuals walk through the connection process.

How does it works the Ranger RTH?

The Ranger's Return To Home (RTH) altitude is around 70ft, and it fluctuates within 5ft so it can be anywhere from 65 to 75 depending on the battery level. It will rise to 70 but as it flies to the Take off point it might lose or gain some altitude. Once it goes into RTH mode, it overrides the obstacle avoidance so it will be flying blindly to the recorded GPS coordinates upon takeoff regardless if there is any obstacle between the drone and the home point. It is flying blind in dead-reckoning mode and will neither detect nor avoid obstacles. 

That being said, it is always best to ensure that there are no obstacles from the drone's current location all the way to the home point, if possible to prevent it from crashing into a building or trees when the RTH is engaged. There are 3 ways for the RTH to be triggered: Connection loss between the remote and the drone - after 5 seconds of lost connection, the drone will automatically initiate RTH. Low battery RTH - when the drone reaches low battery, it will return to home automatically. You may cancel the first low battery warning and continue flying but it is not advisable as it is a very good way to lose a drone since it takes into consideration the distance it has to fly to safely come home, etc. And once it reaches critically low power, it will land in place regardless of your commands. Manual RTH command by pressing the RTH button either in the app or the remote's RTH button. 

Recommendations

What devices are these drones compatible with?

All drones are compatible with pretty much every smartphone or tablet released after 2012-2013 and with access to Apple App Store or Google Play store.

To check, download the corresponding drone app that you need to use on your device. If it downloads, you should be good to go.

Examples:

Scout:

  • Apple: IOS 8.0 and above
  • Android: Android 5.0 and above (8.0 and above for optimal performance)

Ranger PLUS:

  • Apple: IOS 8.0 and above (9.0 and above for 2k transmission)
  • Android: Android 5.0 and above (8.0 and above for optimal performance)

Blackhawk/Miniseries:

  • Apple: IOS 10.0 or higher
  • Android: Android 6.0 or higher

Tips & Tricks for Obstacle Avoidance

Here are some tips and tricks for effectively using your drone's obstacle avoidance system:

  1. Understand Your Environment: Before you start flying, take a moment to assess your environment. Pay attention to potential obstacles like trees, buildings, power lines, and people. Remember that the drone's sensors may not detect small or thin objects, such as wires or branches.
  2. Use Appropriate Flight Modes: Make sure to use the appropriate flight mode for your drone. If you're flying in a complex environment with many obstacles, use a mode that prioritizes obstacle avoidance over speed. 
  3. Maintain Line of Sight: Always try to keep your drone within your line of sight. This helps you visually identify any obstacles that your drone's sensors might not pick up. 
  4. Keep Sensors Clean: The obstacle avoidance sensors on your drone need to be clean to work effectively. Regularly check these sensors and clean them gently with a soft cloth if necessary. 
  5. Practice Makes Perfect: Practice flying your drone in a safe, open area before you try navigating more complex environments. As you become more familiar with the controls and the drone's behavior, you'll be better equipped to handle tricky situations.
  6. Understand Sensor Limitations: It's important to know that most obstacle avoidance systems work optimally in good lighting conditions. In low light, their effectiveness can decrease. 
  7. Safe Distance: Maintain a safe distance from obstacles. Even with obstacle avoidance, it's better to err on the side of caution.

Remember, obstacle avoidance systems are designed to aid, not replace, a pilot's judgment and responsibility. Always fly responsibly and within the regulations of your area.

Are Your Drones Waterproof?

While our drones can withstand some light rain, fans on the exterior of the drone can expose moisture to the interior of the drone - you should avoid flying in the rain.

Do EXO Drones Have Obstacle Avoidance?

Our X7 Ranger PLUS, Mini Pro (Obstacle Avoidance Version), and Blackhawk 2 & 3 models all offer obstacle avoidance technology! 

Which Drone Is the Best to Follow Me?

Honestly, our pro drone does it best. While the Ranger and Cinemaster both sport follow me mode, they're not nearly as advanced as our Blackhawk. If you don't plan on doing everything manually and want very reliable in-flight features, our Blackhawk will get it done at the level you dream of.

How do I assemble and disassemble my propellers?

Each blade is labeled with A or B on the interior side of the blade. The legs of the drone are also labeled with A or B, and it's shown near the tip, closer to the motor, on the top side of the leg. 

Just place propeller A with leg A and propeller B with leg B. The numbers do not matter.