Return Policy

EXO Drones facilitates returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded from returns, such as those marked as final sale, gift cards, bespoke products, gifts with purchase, if the request is made beyond 15 calendar days of receiving the product, the product has been damaged through use by the customer, product does not have all original drones, accessories, attachments, and packaging included, the product has been modified or tampered with, the product has been damaged by external factors, such as fire, floods, high winds, or lightning strikes, the request does not include legal proof of purchase, receipt, or invoice. For returns on items purchased during a promotion, specifically promotions including “buy one, get one drone free”, single-item returns will not be permitted, the return must be on all items purchased with the promotion.

The return window is 15 days, starting from the date the order is marked as delivered by the carrier. Return shipping fees are the responsibility of the EXO Drones, and the return process begins once the received items are inspected. Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.

Please be aware that this return processing policy may be subject to change at the discretion of EXO Drones. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this returns processing policy.

To initiate a return request, please provide your order ID and shipping address through our returns portal. Refund processing may take additional time due to increased order volume and our commitment to meticulous inspection for product quality, extending the processing period up to 3 weeks. We appreciate your understanding and patience during this period.

Damaged in Transit/Delivery Missing/Item Not Received

Please email us here and provide your name and order number. We will assist with locating your package. EXO Drones is not liable for lost or stolen packages. We now offer Onward insurance package protection to help cover the cost of lost or stolen packages.

CANCELLATIONS

In order to cancel your order you must contact us within 1 hour of order placement. EXO Drones cannot guarantee cancellations but will do our best to assist. To request a cancellation, message us via live-chat (widget in the bottom left corner of any page on our website).

Incorrectly Entered Address

You are solely responsible for ensuring all address details are correct. EXO Drones does not guarantee that the destination address can be changed once the order is placed. Orders where the customer has entered the wrong address are not eligible for a refund.

EXCHANGES

We do not offer exchanges at this time.