You have  days from the date you received your item to submit a return request. To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags and in its original packaging.
The following are not eligible for refund:
- Final sales
- Gift cards
- Custom made products
- Gifts with purchase
Once we receive your item, we will notify you that we received it and inspect it. Once inspected, we will notify you on the status of your refund. If your return is approved, we’ll initiate a refund to your original method of payment. You’ll receive the credit within 3-5 days, depending on your card issuer’s policies.
Damaged in Transit/Delivery Missing/Item Not Received
Please email us here and provide your name and order number. We will assist with locating your package. EXO Drones is not liable for lost or stolen packages. We now offer Onward insurance package protection to help cover the cost of lost or stolen packages.
In order to cancel your order you must contact us within 1 hour of order placement. EXO Drones cannot guarantee cancellations but will do our best to assist. To request a cancellation, message us via live-chat (widget in the bottom left corner of any page on our website).
Incorrectly Entered Address
You are solely responsible for ensuring all address details are correct. EXO Drones does not guarantee that the destination address can be changed once the order is placed. Orders where the customer has entered the wrong address are not eligible for a refund.
We do not offer exchanges at this time.