Frequently Asked Questions
Have questions? We've got answers. Browse our frequently asked questions below.
The instructions and Drone U videos will be emailed to the email used at purchase. Please make sure the email address you use at purchase is where you would like to receive the instructional content.
You can get instant tech support from 9AM-Midnight on weekdays, and 9AM-2PM Saturdays. Click the chat widget in the bottom left corner of your screen and you'll be helped in less than a minute. No bots, no BS. If you need a call, you can request it there.
No special license is required, but you will need to register the drone with the FAA (here in the United States). You will also need to make sure that you are in the proper airspace. You can do that here
YES! We now have our very first drone that supports obstacle avoidance - the X7 Ranger PLUS. You can get it here.
Yes! All drones are covered under our standard product warranty, and you are encouraged to get an accidental damage protection warranty as well! Please read our warranty policies here so that you understand the differences in coverage.
If you continue flying your drone after the low battery warning and you run out of battery mid-air, it will initiate the landing procedure. During landing, you still have X axis control on the drone and can bring it back as far as possible in the time it takes to land. Auto-landing descents are slow, usually around 1 m/s, so you will have a bit of emergency time to get your drone back to a safe place. If you are worried about something happening to your drone, we encourage you to purchase a warranty plan - we replace your mistakes!
All apps are available on Apple or Google Play!
X7 Ranger - 'Fly Ranger'
X7 Ranger PLUS - 'Fly Ranger'
Cinemaster - 'M RC Pro'
Cinemaster 2 - 'M RC Pro'
Blackhawk - 'Fly EXO 2'
Scout - 'Fly Scout'
Yes, the connection between your remote control, drone, and phone all run off their own signal (for all drones).
All updates for the drone will be done through their respective apps, make sure to keep it up to date.
Yes! Everything you need to fly and film. Note - you are encouraged to charge it up fully before taking off.
Simply plug in the MicroSD into the computer like a flashdrive. Or, export it from your phone to the computer (lower resolution than SD card). We strongly recommend using the SD card to transfer footage from the drone to your computer.
To attach, push the rod of the leg into the propeller’s holes and twist to the right. Keep it pushed until fully twisted. After releasing, to test, pull up on the propeller after attachment, it should not move vertically at all. It’s extremely important that you double check they are fastened properly before take off.
While our drones can withstand some light rain, fans on the exterior of the drone can expose moisture to the interior of the drone - you should avoid flying in the rain.
It can store as much as you'd like to your phone, and full storage depends on the size of your MicroSD card. We always recommend filming/shooting to a MicroSD for the best capture resolution. Computers are best for long term storage and management of your video.
Honestly, our pro drone does it best. While the Ranger and Cinemaster both sport follow me mode, they're not nearly as advanced as our Blackhawk. If you don't plan on doing everything manually and want very reliable in-flight features, our Blackhawk will get it done at the level you dream of.
The connection process is detailed in the step by step instruction videos you will receive post-purchase. Additionally, our user manuals walk through the connection process.
We don’t currently offer international shipping but stay tuned as we plan to in the future.
-WATCH THE DRONE U VIDEOS! (And instructions) No matter your skill level, Chuck has a unique take on drone shooting.
-NEVER fly your quadcopter out of sight. Quadcopter transmissions are not designed to be sent through walls, landscape barriers, or anything of that sort.
-The marketing and promotional video was done by professional filmers and editors. It does not necessarily reflect your video potential immediately after purchase - However, we have many tools to get you there! In order to get the same bright color out of every shot, you should edit your videos - either in our app or using a different software - computers do it best. New pilots are encouraged to use our smart flight modes such as Follow Me, Point of Interest, etc... in order to get professional video out of his/her new quadcopter.
-If you are going to set an auto fly mode such as dronie, or point of interest circle - make sure there is nothing in the way of the future track. If you set the quadcopter to circle you and it's an unflyable zone behind you - it will continue on route.
-As an unmanned aerial-craft pilot, you must abide by proper airspace laws in order to fly your drone. Why is this important? If you are shooting at an outdoor destination, park, etc.. helicopters, and even low dust planes sometimes fly in unexpectedly responding to a call in the area. When you take off your drone, our technology will warn you automatically if you are in an FAA regulated zone. If you are not specially permitted and logged, you SHOULD NOT fly in these marked zones. There are also other regulations, like national parks, or crowds. To learn more about this, or register a drone formally, read at https://www.faadrone.org/ .