FAQs / Ask Us
Sure! We sell exclusively to the United States - based out of Boston - with warehousing, customer support, and all other operations done from our wonderful waterfront headquarters. We manufacture our drones in Hong Kong - with the highest of quality standards - and use our international sourcing connections to continually give you guys a lower-cost alternative. We pride ourselves on quality drones - but differentiate ourselves with a team of expert pilots who serve as our customer service. Our shipping is quick and insured - and we are holding up strong with COVID-19!
The instructions and Drone U videos WILL BE EMAILED TO THE EMAIL USED AT PURCHASE, make sure it is where you will want to be recieving it.
You will recieve a phone number to dial for support, they will assist your either over the phone or you can set up a video link.
No special license is required, but you will need to register the drone with the FAA (here in the United States). You will also need to make sure that you are in the proper airspace. You can do that here
We don't have any drones with obstacle avoidance AI built in (YET!). We did in previous models, but took it out because it wasn't very effective - tech isn't fully there yet for obstacle avoidance. It works when you try it, but not when you need it - but our drones stop moving as soon as you let off the joysticks so you won't be crashing into anything unless intentionally! However, we are bringing this feature to the X7 Ranger, and launching in late 2021 will be our new top grade model with fully built-in obstacle avoidance and many many more features!
Yes! All drones are covered under our standard product warranty, and you are encouraged to get an accidental damage protection warranty as well!
If you continue flying your quadcopter after low battery, and you run out of battery mid-air, it will initiate the landing procedure. In the time that it is landing, you still have X axis control on the drone, and can bring it back as far as you can in the time it takes to land. Auto-landing descent are slow, usually around 1 m/s, so you will have a bit of emergency time to get your drone back to a safe place. If you are worried about something happening to your drone, we encourage you to purchase a warranty plan - we replace your mistakes!
Give us a call at the support number given in the digital portion of your package, and we can set one up a time - sometimes immediately!
All apps are available on Apple or Google Play!
X7 Ranger - 'Fly EXO'
Cinemaster - 'M RC Pro'
Blackhawk - 'Fly EXO 2'
Yes, the connection between your remote control, drone, and phone all run off their own signal (for all drones).
All updates for the drone will be done through their respective apps, make sure to keep it up to date.
Yes! Everything you need to fly and film. Note that you are encouraged to charge it up fully before taking off.
Simply plug in the MicroSD into the computer like a flashdrive. Or, export it from your phone to the computer (lower resolution than SD card)
To attach, push the rod of the leg into the propeller’s holes, and twist to the right. Keep it pushed until fully twisted. After releasing, to test, pull up on the propeller after attachment, it must not move vertically at all. It’s extremely important that you double check they are fastened properly before take off.
While our drones can withstand some light rain, fans on the exterior of the drone can expose droplets to the interior of the drone - you should avoid the rain.
It can store as much as you'd like to your phone, and full storage depends on the size of your MicroSD card. We always recommend filming/shooting to a MicroSD for the best capture resolution. Computers are best for long term storage and management of your video.
Honestly, our pro drone does it best. While it is on Ranger and Cinemaster, it's a fun feature to play around with but will struggle with high-paced action sports. If you don't plan on doing everything manually and want very relaible in-flight features, our pro-tier will get it done at the level you dream of.
It is easily detailed in the instruction videos you will recieve to the purchase email.
-WATCH THE DRONE U VIDEOS! (And instructions) No matter your skill level, Chuck has a unique take on drone shooting, and they are made fun to watch!
-NEVER fly your quadcopter out of sight. Quadcopter transmissions are not designed to be sent through walls, landscape barriers, or anything of that sort.
-The marketing and promotional video was done by professional filmers and editors. It does not necessarily reflect your video immediately getting immediately after purchase - however we have many tools to get you there! In order to get the same bright color out of every shot, you should edit your videos - either in our app or in a different software - computers do it best. New pilots are encouraged to use our smart flight modes such as Follow Me, Point of Interest, etc... in order to most easily get professional video out of his/her new quadcopter.
-If you are going to set an auto fly mode such as dronie, or point of interest circle - make sure there is nothing in the way of the future track. If you set the quadcopter to circle you, and it's an unflyable zone behind you - it will continue on route.
-As now an unmanned aerial-craft pilot, you must abide by proper airspace laws in order to fly your drone. Why is this important? If you are shooting at an outdoor destination, park, etc.. helicopters, and even low dust planes sometimes, can fly in unexpectedly responding to a call in the area. When you take off your drone, our technology will warn you automatically if you are in an FAA regulated zone - A zone in which helicopters often come through. If you are not specially permitted and logged, you SHOULD NOT fly in these marked zones. There are also other regulations, like national parks, or crowds. To learn more about this, or register a drone formally, read at https://www.faadrone.org/ .