I had this product for a few years now, and I've always ment to wright a review, but because I wasn't using it, out of sight out of mind.

There's a level on inconsistency. I bought one drone, they sent two. ( Nice) It's a good thing they did, because the battery for the one was defective even for drone standards. It takes multiple hours to charge for about 20 mins of flight. The battery slot and the drone itself doesn't seem like they are machine pressed to fit for either drone that I got. Much like how someone else said, both drones have heavy drift, so you have to fight with it in air. That drift also makes it dangerous. ( Yes I checked the blades. Yes I've replaced one of the two sets on one of the two drones. ) But between it's natural drift, and one of my flights where the power was unstable, the dron took control of itself to attempt a landing at home function, and would not let me override it. This drone also doesn't have a emergency remote power off function, while it's not 'required' the fact that it possible to be locked out of a drone's control is wild.

I could not find anywhere else to ask this question.

In December I ordered 2 batteries for my Exo Ranger, which I received and they work just fine, love my drone. I was just reviewing my Debit Card Statement and I noticed I was charged twice for my 2 batteries, exactly 1 minute apart. On 12/25/04 at 4:29 PM I was charged $166.19 and then again at 4:30 PM I was charged another $166.19. I would like to either get one charge refunded or you could send me 2 more batteries. Either way works for me. You have my email and my phone number is 385-374-8859. It was a Net Spend Card ending in 2436.

I got my X7 Ranger Plus January 2024. Was super excited to get a new drone that didn't have issues, made or at least put together in the US. Well unfortunately the challenges/quirks started out of the box. The batteries never fully charged no matter how long they were left on the charger, the light just kept blinking, but I lived with it, they still gave me enough flight time to do what I needed. Then another problem popped up with it losing connection to my phone, no wifi connection, no camera, no camera, no pictures. Now today I'm flying my drone and everything is going fine and then the "whirring" stops, I think to myself thats odd I should hear the motors and blades whirring, I look up and I see it dropping out of the sky, CRASH onto the roof I was inspecting. So I go to try and contact EXO and none of the pages for contacting the company will load. No email or phone contact. If I crashed it and broke it thats on me, but the thing just DROPPED out of the sky, no warning nothing. I hope maybe this review will get someones attention at EXO.